Cited by multiple respondents:
- CruzBuy is hard to navigate and not intuitive
- Have noticed improvements over the past year
- HelpDesk support has been very good and useful
- Calls aren't always returned
- I avoid using CruzBuy
- Purchasing and FAST need to communicate with each other much more/better
- Consistency of advice is a problem (especially with food and entertainment)
- Non-purchasing staff are expected to research lowest prices/vendors
- Purchasing staff appear overworked and stressed (especially strategic sourcing staff)
- No one is tracking orders that are past due
- Sometimes CruzBuy orders are "lost" and/or fail to process with no notice given to requesters
- Purchasing staff need to get to know their customers and their needs (esp. faculty/researchers)
Specific requests:
- Establish CruzBuy users group (e.g., FIS users group, fis@ucsc.edu)
- Provide an immediate (perhaps automated) response to or acknowledgment of emails
- CruzBuy should alert people when they enter "special" items (e.g., cash or non-cash awards)
- Streamline order process (e.g., putting in account info shouldn't cause an error)
- Reduce need to input same information in multiple fields
- Allow sorting of history by fund/org and by approver
- Allow search of previously-used vendor by vendor name (if PO number isn't available)
- Revise Change Order form to allow more than one reason for change
- Include shopping cart name in subject line of requisition and PO work-flow notifications
- Have buyers specialize in commodities for a year or so before going back to general functions
- Have CruzBuy ("normal" purchases) and Banner (special items or COs) work in tandem
- Streamline process for contracting performers
- Provide method for finding whose approval queue an order is sitting in
- PO requests should ask for date PO is needed to help Purchasing staff prioritize
- Finish transferring vendors from Banner to CruzBuy