2007 SHR Survey Text Comments
Cited by multiple respondents:
- Reclassifications are taking far too long
- Service teams are difficult to contact (e.g., don't answer phones) and slow to respond
- Information provided is often not reliable and/or consistent among team members
- Web site is hard to use / information should be easier to find
- Pay for some employees (esp. academics, students, and police) is often processed incorrectly
- The consolidation took our resources and/or staff, and left and/or gave back work
- Communication between service teams and customers needs to be better/quicker
- Communication between SHR and the campus (e.g., policy changes) could be better
- Service teams are overworked; they need additional staffing
Specific requests:
- Consider doing annual recruitments for "pools" of common positions
- Develop employee handbook or checklist of all major systems/connections employees need
- Consider standardizing probationary tracking and noticing systems
- Revamp casual staff timesheet system / make it more like career staff
- Revamp forms (e.g., EARs, ERs)
- Consider establishing governing body to review/appeal classification decisions
Specific requests for web site:
- Web site should be more specific about who to contact for different issues
- Add FAQ or "most common questions" on web site
- Add information about part-time employee issues on web site